How Can We Help?
Owned and operated by CGD Stores, our team is ready to assist with any questions about our pergolas, greenhouses, and playhouses.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. You will receive a tracking number once your order ships so you can follow its progress.
How can I track my order?
Once your order has been processed and shipped, we will send a confirmation email with a tracking number. You can use that number to monitor delivery status directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for complete details on how to initiate a return.
Can I exchange a product for a different model?
We are happy to help coordinate an exchange within the 30-Day Returns window. Please contact us by email or phone with your order number and the product you would like instead, and we will guide you through the process.
How do I choose the right pergola or greenhouse for my space?
Consider the dimensions of your yard, the intended use of the structure, and how it will complement your existing landscape. Our product pages include detailed measurements and design notes to help you select the best option for your outdoor space.
Do your playhouses require assembly?
Yes, our playhouses are shipped for customer assembly. Each unit includes detailed instructions and all necessary hardware. Product pages list specific assembly requirements so you can plan accordingly.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within one business day so your project stays on track.
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Exceptional Craftsmanship
Every pergola, greenhouse, and playhouse is selected for thoughtful design and enduring quality.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
